Contact information
Name, company, phone number, email address, business location, service interest, urgency, and message content.
IT & Network Solutions
Privacy Policy
This Privacy Policy explains how IT & Network Solutions collects, uses, and protects information submitted through our website, contact forms, email, phone, SMS communications, and authorized connected-account features.
Information We Collect
We collect information you choose to provide when you contact us, request support, schedule a consultation, or communicate with us about IT services.
Website information
Basic website analytics, browser information, referring pages, and interactions that help us understand site performance and improve user experience.
Communication information
Records of emails, calls, form submissions, SMS messages, opt-in status, opt-out requests, connected-account activity, and support-related communications.
How We Use Information
IT & Network Solutions uses information to respond to requests, provide IT service information, support customers, improve our website, maintain records, and communicate about business technology needs.
Service communication
We may use contact information to answer questions, schedule consultations, provide support, coordinate service, or follow up about a request.
SMS communication
If you opt in to SMS communication, we may send service-related messages, appointment or consultation follow-ups, support updates, and customer communication related to your request.
Security and operations
We may use information to protect our website, prevent abuse, maintain business records, troubleshoot connected-account features, and comply with applicable legal obligations.
Google Workspace and Gmail User Data
If a user connects a Gmail or Google Workspace account to OfficeBrain CRM Email Connector, the application may request access to Google user data only for user-facing CRM email features that the user authorizes.
Data accessed
Depending on the permissions granted, OfficeBrain CRM Email Connector may access Gmail account identifiers, email address, message metadata, message content, recipients, subject lines, attachments, send status, and related email activity needed to send CRM emails from the connected account and display related email activity inside the CRM.
How Google user data is used
Google user data is used to connect the Gmail account, send CRM emails on the user's behalf, display related email activity inside the CRM, maintain email history needed for customer follow-up, troubleshoot account connection issues, and protect the security and integrity of the service.
Limited Use
The use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is not used for advertising, retargeting, personalized ads, credit decisions, or unrelated marketing purposes.
No sale of Google user data
IT & Network Solutions does not sell Google user data and does not transfer Google user data to advertising platforms, data brokers, or information resellers.
Google User Data Security and Protection
OfficeBrain CRM Email Connector and IT & Network Solutions maintain independent security procedures designed to protect the confidentiality, integrity, and availability of Google user data after it is accessed by the application. These safeguards are implemented by IT & Network Solutions and the application environment and do not rely solely on Google security controls.
Secure transmission
Google user data handled by the application is transmitted securely using HTTPS/TLS where supported so information is protected in transit between authorized systems.
Encryption
We use encryption to protect Google user data at rest in application-controlled storage where the application stores that data, including supported database, backup, and storage systems.
Administrative, technical, and physical safeguards
We implement administrative, technical, and physical security measures designed to protect Google user data from unauthorized access, alteration, disclosure, or destruction.
Access controls
Access to Google user data is limited to authorized users, administrators, and service personnel who need access to provide, maintain, secure, or troubleshoot the CRM email connection.
Confidentiality procedures
Security procedures are in place to protect the confidentiality of user data, including account access controls, operational review, and reasonable steps to detect or respond to unauthorized access.
Retention and Deletion of Google User Data
Google user data is retained only as long as reasonably necessary to provide the authorized CRM email connector, maintain user-facing CRM records, meet security or legal obligations, or support business records requested by the connected organization.
Retention period
Connected account tokens, email activity records, and related CRM email data may be retained while the account remains connected and while the business needs the information for CRM follow-up, support, audit, security, or legal purposes.
Account disconnect
When a user disconnects a Gmail account or revokes Google access, OfficeBrain CRM Email Connector stops using that connection for new access. Previously stored CRM email activity may be deleted or de-identified upon verified request unless retention is required for security, legal, audit, backup, or legitimate business recordkeeping obligations.
Deletion requests
Users or authorized account administrators may request deletion of Google user data by contacting Info@ITNSolutions.com. We will review and process verified deletion requests within a reasonable timeframe, subject to legal, security, backup, and operational limitations.
Backups and logs
Residual copies may remain temporarily in encrypted backups, logs, or security records until those systems are rotated or deleted according to normal retention schedules. These residual copies are not used for new CRM activity or marketing.
Facebook, Messenger, and Meta Business Data
If a user or authorized administrator connects a Facebook Page, Messenger account, or Meta business asset to OfficeBrain CRM Email Connector, the application may request Meta platform data only for authorized CRM messaging, Page communication, and business management features selected by the connected organization.
Data accessed
Depending on the permissions granted, the application may access Page IDs and names, Meta business asset IDs, connected account identifiers, Messenger conversation or thread IDs, sender and recipient identifiers, message text, attachments, timestamps, delivery or read status where available, Page metadata, and related message activity needed to sync conversations between Facebook, Messenger, and the CRM.
How Meta data is used
Meta platform data is used to connect selected business assets, sync inbound and outbound Page or Messenger conversations, display message activity inside the CRM, route customer communication, support follow-up, troubleshoot account connection issues, and protect the security and integrity of the service.
Business management access
Business management permissions are used only to identify, select, connect, and maintain eligible business assets, Pages, permissions, and messaging channels chosen by an authorized administrator.
No advertising use
Meta platform data and Messenger message content are not sold, rented, transferred to data brokers, or used for advertising, retargeting, lookalike audiences, credit decisions, or unrelated marketing purposes.
Retention and Deletion of Facebook and Messenger Data
Facebook, Messenger, and Meta business data is retained only as long as reasonably necessary to provide the authorized CRM messaging connection, maintain customer communication records, meet security or legal obligations, or support business records requested by the connected organization.
Retention period
Connected Page tokens, Meta business identifiers, Messenger thread records, message activity, and related CRM communication data may be retained while the account remains connected and while the business needs the information for customer follow-up, support, audit, security, or legal purposes.
Disconnecting access
When a user disconnects a Facebook Page, Messenger connection, or Meta business asset, or revokes Meta access, the application stops using that connection for new access. Previously stored CRM message activity may be deleted or de-identified upon verified request unless retention is required for security, legal, audit, backup, or legitimate business recordkeeping obligations.
Deletion requests
Users or authorized account administrators may request deletion of Facebook, Messenger, or Meta business data by contacting Info@ITNSolutions.com. We will review and process verified deletion requests within a reasonable timeframe, subject to legal, security, backup, and operational limitations.
Meta controls
Users and administrators may also manage or revoke app access through Facebook, Messenger, Meta Business, Page, and account settings provided by Meta.
SMS Privacy and 10DLC Notice
IT & Network Solutions respects SMS privacy and opt-in consent.
Mobile data sharing
No mobile data will be shared with third parties/affiliates for marketing/promotional purposes.
Opt-in consent
Text messaging originator opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
Service providers
We may use service providers that help deliver communications, host systems, support website functionality, or operate business tools, but they are not permitted to use SMS opt-in data for their own marketing or promotional purposes.
SMS Choices
You can control SMS communications at any time.
Opt out
Reply STOP to any SMS message from IT & Network Solutions to opt out of future SMS messages.
Help
Reply HELP for assistance, or contact us at Info@ITNSolutions.com or (810) 888-9950.
Message costs
Message and data rates may apply depending on your mobile carrier plan.
Information Sharing
We do not sell personal information. We may share information only when needed to operate our business, provide requested services, comply with law, protect rights or safety, or work with service providers that support our operations.
No marketing resale
We do not sell or rent contact information for third-party marketing.
Legal needs
We may disclose information if required by law, legal process, security investigation, or to protect our rights and users.
Business systems
We may use trusted business systems for email, CRM, hosting, analytics, support, connected-account integrations, and communications.
Contact
Questions about this Privacy Policy can be directed to IT & Network Solutions.
Info@ITNSolutions.com
Phone
(810) 888-9950
Address
20401 Haggerty Rd, Suite 150, Northville, MI 48167
Frequently Asked Questions
Does IT & Network Solutions share mobile data for marketing?
No. No mobile data will be shared with third parties/affiliates for marketing/promotional purposes.
How long is Google user data retained?
Google user data is retained only as long as reasonably necessary to provide the authorized CRM email connector, maintain user-facing CRM records, satisfy security or legal obligations, or support business records requested by the connected organization.
How does ITNS protect Google user data after it is accessed?
ITNS and OfficeBrain CRM Email Connector use independent administrative, technical, and physical safeguards, including HTTPS/TLS transmission where supported, encryption for stored Google user data in application-controlled storage, access controls, confidentiality procedures, and operational review to help protect Google user data from unauthorized access, alteration, disclosure, or destruction.
How can I request deletion of Google user data?
Users or authorized account administrators may request deletion of Google user data by contacting Info@ITNSolutions.com. Verified requests are reviewed and processed within a reasonable timeframe, subject to legal, security, backup, and operational limitations.
How is Facebook Messenger data used?
Facebook Messenger data is used only for authorized CRM messaging features, including connecting selected Pages or business assets, syncing inbound and outbound conversations, displaying message activity inside the CRM, routing customer communication, troubleshooting connection issues, and protecting the service.
How can I request deletion of Facebook or Messenger data?
Users or authorized account administrators may request deletion of Facebook, Messenger, or Meta business data by contacting Info@ITNSolutions.com. Verified requests are reviewed and processed within a reasonable timeframe, subject to legal, security, backup, and operational limitations.
How do I opt out of SMS messages?
Reply STOP to any SMS message from IT & Network Solutions to opt out of future SMS messages.
How can I get SMS help?
Reply HELP, email Info@ITNSolutions.com, or call (810) 888-9950.