Business inquiries
You may contact us to ask about managed IT services, Microsoft 365 support, cybersecurity, network support, backups, help desk support, and server/cloud support.
IT & Network Solutions
Terms and Conditions
These Terms and Conditions describe the general terms for using the IT & Network Solutions website and communicating with us, including connected account, Facebook Messenger, Meta business, and SMS/text message terms.
Website and Service Information
The information on this website is provided for general business and IT service communication. Submitting a form or contacting IT & Network Solutions does not create a managed services agreement unless a separate written agreement is accepted.
No guaranteed outcome
Website information is not a guarantee of specific service results, response times, certifications, or outcomes unless stated in a signed agreement.
Connected Account and Messaging Terms
When a user or authorized administrator connects Gmail, Microsoft 365, Facebook Pages, Messenger, or Meta business assets to OfficeBrain CRM Email Connector, they represent that they have authority to connect those accounts and permit the requested CRM communication features.
Authorized use
Connected account access may be used to send or receive business communications, sync customer conversations, display communication activity, support customer follow-up, troubleshoot connection issues, and support security or compliance needs.
Facebook and Messenger communication
Connected Facebook Page and Messenger features may sync Page or Messenger conversations, including inbound and outbound messages, timestamps, sender and recipient identifiers, attachments, and related message activity selected by the connected organization.
Business management permissions
Meta business management permissions are used only to identify, select, connect, and maintain eligible business assets, Pages, permissions, and messaging channels chosen by an authorized administrator.
No spam or misuse
Users may not use connected messaging features to send spam, unlawful, deceptive, harassing, or abusive messages, or to violate applicable platform policies, messaging rules, or laws.
Facebook and Meta Platform Controls
Facebook, Messenger, and Meta business integrations depend on permissions, platform availability, rate limits, and policies controlled by Meta. IT & Network Solutions cannot guarantee that Meta platform features will always remain available or unchanged.
Revoking access
Users and administrators may disconnect connected Pages, Messenger access, or Meta business assets in the CRM where available, or revoke app access through Facebook, Messenger, Meta Business, Page, and account settings provided by Meta.
Platform changes
Meta may change permissions, review requirements, API behavior, rate limits, available data fields, or platform policies. These changes may affect connected features.
Data deletion
Users or authorized account administrators may request deletion of Facebook, Messenger, or Meta business data by contacting Info@ITNSolutions.com, subject to legal, security, backup, audit, and operational limitations.
SMS/Text Messaging Terms
By providing your mobile number and opting in to receive SMS messages from IT & Network Solutions, you consent to receive text messages related to your inquiry, consultation, service communication, appointment follow-up, support coordination, or customer communication.
Message types
Messages may include consultation follow-ups, support-related communication, appointment or scheduling messages, service updates, and responses to your inquiries.
Message frequency
Message frequency varies based on your request, support need, or active communication with IT & Network Solutions.
Costs
Message and data rates may apply depending on your mobile carrier plan.
SMS Opt-Out and Help
You can control SMS participation at any time.
Opt out
Reply STOP to any SMS message from IT & Network Solutions to stop receiving SMS messages.
Help
Reply HELP for help, email Info@ITNSolutions.com, or call (810) 888-9950.
Consent not required
Consent to receive SMS messages is not a condition of purchasing services from IT & Network Solutions.
SMS Privacy Notice
SMS opt-in data is handled according to our Privacy Policy.
No marketing sharing
No mobile data will be shared with third parties/affiliates for marketing/promotional purposes.
Privacy policy
Review our Privacy Policy at /privacy-policy/ for details about information collection, use, sharing, SMS privacy, connected-account data, and deletion requests.
Contact Information
Contact IT & Network Solutions with questions about these Terms and Conditions.
Info@ITNSolutions.com
Phone
(810) 888-9950
Address
20401 Haggerty Rd, Suite 150, Northville, MI 48167
Frequently Asked Questions
Can a Facebook Page or Messenger connection be disconnected?
Yes. Users or authorized administrators may disconnect the connection in the CRM where available or revoke app access through Facebook, Messenger, Meta Business, Page, and account settings provided by Meta.
What may users do with connected Messenger features?
Connected Messenger features may be used only for authorized business communication, CRM follow-up, customer conversation sync, support, and related operational purposes. They may not be used for spam, unlawful, deceptive, harassing, abusive, or platform-policy-violating messaging.
How do I stop SMS messages?
Reply STOP to any SMS message from IT & Network Solutions to opt out.
How do I get help by SMS?
Reply HELP, email Info@ITNSolutions.com, or call (810) 888-9950.
Are message and data rates possible?
Yes. Message and data rates may apply depending on your mobile carrier plan.